User Experience Research

of users say e-commerce websites meet their expectations every time.

of users have stopped using an app due to poor performance.

of all internet users own a smartphone.

of the customers would leave a brand they loved after just one bad experience.

of users are less likely to return to a website after a bad user experience.

of adults think that a company's mobile website should be as good or better than their desktop website.

of the people leave the website if it needs more than 3 seconds to load.

of companies learn about application performance issues from end-users.

of business customers cite ‘ease of use' as the most important quality for mobile apps.

of consumers learn about a company through their blog rather than ads.